Terms and Conditions
These Terms and Conditions (“Terms”) govern your use of the website wiltshirewoodflooringsupplies.co.uk (“the Site”) operated by Wiltshire Wood Flooring Supplies (“WWFS”, “we”, “our”, “us”). By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using the Site.
1. General Information
1.1 Contract for Sale
Your contract for purchases made through the Site is with Wiltshire Wood Flooring Supplies (“WWFS”). No contract will exist between you and WWFS until we dispatch your goods. All orders are subject to acceptance by WWFS, which we will confirm by sending an email with order confirmation.
1.2 Data Processing & Fraud Prevention
To protect you from fraud, we may validate the name, address, and other personal information supplied by you during the order process against third-party databases and fraud prevention agencies. By accepting these Terms, you consent to such checks. We shall process your personal data in accordance with our Privacy Policy.
1.3 Correctness of Details
You confirm that all information provided to us for ordering goods is correct. The debit/credit card or PayPal account you use must be your own, and there must be sufficient funds to cover the cost of the goods ordered.
1.4 Prices and VAT
Unless otherwise stated, all prices on the Site include VAT (where applicable). Prices may change from time to time, and you will be notified of any price changes before completing your order.
2. Cancelling Your Order
2.1 Before Dispatch
You may cancel your order at any time before we dispatch it. To do so, please contact us immediately for a full refund. Orders are dispatched quickly, so we recommend contacting us as soon as possible. If your order is packed but not yet dispatched, please use our Contact Us form or email us.
2.2 After Dispatch
Once the order is dispatched and in transit with the courier, it’s usually too late to cancel. If the goods are delivered and you no longer wish to keep them, you can contact the courier to return the goods. Alternatively, you can refer to our Returns Policy for further details.
3. Returns and Refunds
3.1 Returns Policy
If you wish to return an item, please visit our Returns Page for more information on how to proceed.
3.2 Refunds
Refunds will be processed within 7 days of receiving the returned goods. Refunds will only be issued to the original payment method (credit/debit card or PayPal).
- Refunds will include any economy delivery costs but exclude any expedited or special delivery fees unless the goods are faulty or damaged.
- Goods must be returned in their original condition and packaging.
For further details, refer to our Returns Page.
4. Delivery
4.1 Delivery Times and Costs
We aim to dispatch orders promptly. Delivery charges are calculated at checkout. Estimated delivery times are provided, but are not guaranteed. WWFS is not responsible for any delays caused by third-party couriers.
4.2 Risk and Ownership
Ownership of the products remains with WWFS until payment has been made in full. Risk of loss or damage passes to you upon delivery. Once the goods are delivered to the address you provided, they are considered to be your responsibility.
5. Goods and Services
5.1 Product Quality
We supply goods that conform to standard industry specifications and are suitable for the intended purpose of wood flooring. Any custom orders (e.g., bespoke flooring) may be subject to additional conditions, which will be provided at the time of order.
5.2 Delivery Date
We aim to meet the delivery date stated at the time of order but cannot guarantee this. Delivery times are estimates, and WWFS is not liable for delays in delivery.
5.3 Shortages, Damages, or Discrepancies
If there are any shortages, damages, or discrepancies with your order, please notify us within three working days of delivery. Failure to do so may result in a loss of rights for returns or compensation.
6. Special Orders
6.1 Custom and Non-Standard Orders
For custom or special orders (e.g., products formulated to specific requirements), we reserve the right to apply a surcharge. These products are non-returnable unless faulty.
7. Ownership and Risk
7.1 Retention of Title
The ownership and title to the goods will remain with WWFS until payment in full is received. If payment is overdue, we have the right to reclaim or resell the goods. If the goods are used or incorporated into other products, the ownership of these products will also remain with WWFS until payment is made in full.
8. Liability
8.1 Limitations of Liability
WWFS is not liable for any indirect, special, or consequential damages arising from the use of the Site or goods purchased. Our liability is limited to the price of the goods purchased and any applicable delivery charges.
9. VAT
9.1 VAT Charges
WWFS is entitled to charge VAT on products sold in accordance with UK tax laws. The VAT rate is applied to all applicable products unless otherwise stated.
10. Jurisdiction
10.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Complaints
11.1 Customer Support
If you are dissatisfied with any aspect of our service or products, please contact us, and we will work to resolve the issue. We value our customers and aim to address any concerns promptly.
12. Changes to These Terms
12.1 Amendments
We reserve the right to modify, amend, or update these Terms at any time. Any changes will be posted on the Site, and the updated Terms will be effective as of the date of posting. It is your responsibility to review these Terms regularly.
By using this Site, you agree to these Terms and Conditions.