Wiltshire Wood Flooring Privacy Policy
This Privacy Policy outlines how Wiltshire Wood Flooring Supplies (the “Site”, “we”, or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from our website, wiltshirewoodflooringsupplies.co.uk. We are committed to protecting and respecting your privacy in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).
Contact Information
If you have any questions about this Privacy Policy, or if you wish to make a complaint, please contact us using the details below:
Email: sales@wiltshirewoodflooringsupplies.co.uk
Postal Address:
Unit 1, Penton Business Park,
Stephensons Road, Churchfields Industrial Estate,
Salisbury SP2 7NP, United Kingdom
Information We Collect
When you visit our Site, we collect certain information about you and your device, as well as the necessary details to process your orders. We may also collect additional information if you contact us for customer support.
Personal Information includes any information that can be used to identify you, such as:
1. Device Information
- Purpose: To ensure our website loads correctly, to analyse website usage, and to optimise user experience.
- Collected Automatically: Information is automatically collected using cookies, log files, web beacons, and other tracking technologies.
- Examples: IP address, browser type, device type, location data, time zone, website interactions, etc.
- Shared with: Shopify and other third-party service providers we use to optimise the website experience.
2. Order Information
- Purpose: To process your order, payment, shipping, and communicate with you regarding your purchase.
- Collected From You: Directly from the order process on our site.
- Examples: Name, billing address, shipping address, payment information (including credit card), email, and phone number.
- Shared with: Shopify, payment gateways, shipping providers.
3. Customer Support Information
- Purpose: To assist you with any inquiries, resolve issues, and offer after-sales support.
- Collected From You: Directly from your communication with us.
- Examples: Any details shared with us during customer support interactions.
How We Use Your Personal Information
We use the personal data we collect for the following purposes:
- To fulfil your order and provide our services (including payment processing and shipping).
- To communicate with you about your order, offers, and promotions.
- To analyse and improve our website and customer experience.
- To comply with our legal obligations.
Sharing Your Information
We may share your personal information with trusted third-party service providers who help us deliver our services, such as:
- Shopify (for hosting and managing our online store).
- Payment processors (for payment transactions).
- Shipping providers (to deliver your order).
- Email marketing services (for sending promotional emails, if you have opted in).
We will only share your data with third parties when necessary for the above purposes, and we will ensure that they are also compliant with data protection laws.
Behavioural Advertising
We may use your information to show you targeted advertisements based on your activity on our site. This includes:
- Google Analytics: To understand how users interact with our site. For more information, visit Google’s privacy policy: https://policies.google.com/privacy.
- Shopify Audiences: To help us target ads to potential customers.
- Cookies: To collect information that allows us to show relevant ads.
For more details on how to opt-out of targeted advertising, please visit Network Advertising Initiative.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are placed on your device to store preferences, enable website functionality, and track usage.
- Necessary Cookies: These are required for essential functions like checkout and account management.
- Performance Cookies: To analyse and improve the performance of our site.
- Advertising Cookies: For targeted advertising and marketing.
You can control cookie settings through your browser. Please note that blocking cookies may impact your user experience.
To learn more, visit www.allaboutcookies.org.
Your Rights
Under the GDPR and UK Data Protection Act, you have several rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You can ask us to update or correct your personal information.
- Erasure: You have the right to request that we delete your personal information.
- Portability: You can request that your data be transferred to another provider.
- Object: You can object to the processing of your data in certain circumstances, including marketing.
To exercise any of these rights, please contact us at the details provided above.
If you believe that your rights under the GDPR have been violated, you can lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or until you request its deletion, whichever comes first.
Data Security
We take reasonable precautions to protect your personal information, including encryption and secure payment processing. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page, and the updated policy will indicate the date it was last revised.
Complaints
If you wish to make a complaint about how we handle your data, please contact us at sales@wiltshirewoodflooringsupplies.co.uk. If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO).
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
Last updated: 04/04/2024