Free delivery to eligible mainland UK postcodes
Delivery Information
All delivery services offered at checkout are free. Most eligible in-stock parcel orders placed before 3pm, Monday to Friday, are dispatched the same working day for delivery on the next working day. Wood flooring and levelling compounds travel separately on specialist kerbside services and follow the timescales below.
Standard parcel delivery
Our free next-working-day service applies to eligible in-stock parcel items. It does not apply to wood flooring, levelling compounds or products displaying a separate delivery service at checkout.
Place your order
Complete your order before 3pm, Monday to Friday, for same-working-day dispatch when every standard parcel item is in stock.
We dispatch it
Small parcels travel with Royal Mail Tracked 24. Larger and oversized orders are sent using FedEx's tracked next-working-day service.
Follow its journey
Where tracking is available, the details will be sent to the email address or mobile number provided with your order.
Order eligible in-stock standard parcel items before 3pm, Monday to Friday, for same-working-day dispatch. This is our normal delivery aim rather than a guaranteed timed service. Dispatch remains subject to successful payment, stock availability and courier collection. Occasional delays can occur because of courier disruption, severe weather or other circumstances outside the normal delivery process.
Free wood flooring delivery
Wood flooring is normally delivered separately on a pallet, 3ā5 working days after stock availability and the destination postcode have been confirmed. This is a free kerbside service to the nearest safe, accessible kerb or hard standing. Other products in the same order may arrive in a separate shipment.
Delivery dates are estimates, not guaranteed appointments. Please allow time for inspection, acclimatisation and the manufacturerās installation requirements.
Before dispatch
- Availability and the expected delivery date are subject to stock, fulfilment location and postcode confirmation.
- Provide a complete address, a working mobile number and details of any access restrictions.
- Flooring and non-flooring items are normally delivered as separate shipments.
- Contact us before ordering if your project has a fixed deadline.
Vehicle access and unloading
- There must be safe access and stopping space for a large delivery vehicle.
- Tell us about narrow roads, weight or height restrictions, controlled parking, steep slopes, gravel, grass or other difficult access.
- The driver decides the nearest safe and accessible kerbside or hard-standing unload point.
- Drivers cannot carry packs through gates, into buildings, upstairs, into lifts or to a room of choice.
Check before signing
- An adult must be present throughout the delivery window with enough help to move the flooring safely.
- Check the pallet, packaging, product codes and pack count for visible damage or shortages.
- Mark the delivery record ādamagedā where damage is visible, or āuncheckedā if a full check is not possible.
- Take clear photographs of the full pallet, packaging, labels and any damage before unpacking.
Move and store it correctly
- Move all packs immediately into secure, dry and weatherproof indoor storage.
- Pallet wrapping is transit protection and must not be treated as outdoor storage.
- Store packs flat and fully supported and follow the manufacturerās acclimatisation instructions.
- Pallets and packaging are not normally collected and should be reused or disposed of responsibly.
Damage, shortages or the wrong flooring?
Contact us as soon as reasonably possible with clear photographs, keep all packaging and do not cut or install the affected product. Prompt reporting helps us deal with the courier but does not reduce your statutory rights. Please contact us before arranging or sending any flooring return, as the correct return method and responsibility for transport depend on why the flooring is being returned.
Levelling compound & screed pallet delivery
Click & Collect is available from one bag, subject to stock and confirmation that your order is ready. Free kerbside pallet delivery becomes available when your basket contains at least 20 eligible bags, or when a listed full-pallet option is selected. Delivered orders normally arrive within 2ā3 working days after stock and postcode confirmation.
For 1ā19 individual bags, choose Click & Collect at checkout. A listed full-pallet option qualifies for free pallet delivery at quantity one. The 2ā3-working-day timescale is our normal delivery aim rather than a guaranteed appointment.
How delivery eligibility works
- The eligible pallet service is displayed at checkout once the delivery requirement has been reached.
- Delivery remains subject to stock, the selected fulfilment location and postcode eligibility.
- Click & Collect remains available for any in-stock quantity.
- Please contact us before ordering if your project has a fixed deadline.
Vehicle access and unloading
- There must be safe access and stopping space for a large delivery vehicle.
- Tell us about narrow roads, restrictions, controlled parking, steep slopes, gravel, grass or other difficult access.
- The driver will unload at the nearest safe and accessible kerbside or hard-standing point.
- The driver cannot move bags into a building, garage, lift or room of choice.
Receiving the pallet
- An adult must be available throughout the delivery window to receive and inspect the pallet.
- Check the product, bag count, pallet and wrapping for visible damage or shortages before signing where reasonably possible.
- Record visible damage with the driver and take clear photographs before unpacking.
- Keep all packaging and contact us promptly if anything is damaged, missing or incorrect.
Separate shipment and storage
- Levelling compounds and standard parcel items are delivered as separate shipments with different timescales.
- Move every bag immediately into secure, dry and weatherproof storage.
- Pallet wrapping is transit protection and must not be treated as outdoor storage.
- Working days are Monday to Friday, excluding UK bank holidays and announced closure periods.
Need help with a levelling-compound order?
Contact us before ordering if you need to check stock, combine eligible products, confirm pallet access or ask whether delivery can be arranged to your postcode.
Standard parcel dispatch timetable
This timetable applies to eligible in-stock standard parcel items only. It does not apply to wood flooring, levelling-compound pallets or products displaying a different delivery time. Working days are Monday to Friday, excluding UK bank holidays and announced closure periods.
| When you order | Expected dispatch | Expected delivery |
|---|---|---|
| MondayāThursday before 3pm | The same working day | The next working day |
| MondayāThursday after 3pm | The next working day | The following working day |
| Friday before 3pm | Friday | Normally Monday |
| Friday after 3pm or during the weekend | Monday | Normally Tuesday |
| Bank holiday or closure period | The next standard working day | Normally the following working day |
Delivery services
The standard parcel courier is selected according to the product's dimensions, weight and contents. Wood flooring and qualifying levelling compounds use separate specialist kerbside services.
Royal Mail Tracked 24
Used for suitable smaller items, with tracking provided once the parcel has been dispatched.
FedEx tracked delivery
Used for larger and oversized items on a next-working-day service where the destination postcode is eligible.
Wood flooring & pallet goods
Wood flooring is normally delivered in 3ā5 working days. Qualifying levelling compounds are normally delivered in 2ā3 working days. The applicable free service is displayed separately at checkout.
Remote and excluded postcode areas
Free standard parcel and pallet delivery is available only to eligible mainland UK postcodes. Unless a separate service is agreed with us before ordering, we cannot currently accept online delivery orders to the postcode areas below.
| Region | Excluded postcodes | Main areas affected |
|---|---|---|
| Aberdeen and north-east Scotland | AB31āAB45, AB51āAB56 | Includes Banchory, Westhill, Stonehaven, Inverurie, Peterhead, Fraserburgh, Banff, Huntly, Keith and surrounding areas. |
| Central and northern Highlands | FK19āFK21; all IV postcodes | Includes Lochearnhead, Crianlarich, Tyndrum, Killin, Inverness, Nairn, Elgin, Skye and wider Highland areas. |
| Outer Hebrides | All HS postcodes | Lewis, Harris, North Uist, South Uist, Benbecula, Barra and surrounding islands. |
| Arran and Cumbrae | KA27āKA28 | Isle of Arran and the Cumbrae islands. |
| Caithness, east Sutherland and Orkney | All KW postcodes | Includes Wick, Thurso, Golspie, Helmsdale, Kirkwall and the Orkney islands. |
| Argyll and the Inner Hebrides | PA21āPA38, PA41āPA49, PA60āPA78 | Includes Dunoon, Campbeltown, Oban, Islay, Jura, Mull, Iona, Tiree and Coll. |
| Perthshire and the western Highlands | PH1 1, PH1 3, PH1 4, PH5āPH10, PH15āPH26, PH30āPH44, PH49āPH50 | Includes parts of Perth, Crieff, Pitlochry, Aviemore, Fort William, Mallaig, Fort Augustus, Ballachulish and nearby islands. |
| Shetland | All ZE postcodes | All Shetland Islands postcode areas. |
| Northern Ireland | All BT postcodes | Northern Ireland is outside our current online delivery area. |
| Crown Dependencies | All GY, JE and IM postcodes | Guernsey, Jersey and the Isle of Man. |
| Isles of Scilly | TR21āTR25 | St Mary's, St Agnes, Bryher, Tresco and St Martin's. |
Need delivery outside our standard area?
Please contact our team before ordering. We may be able to arrange a separate delivery service, with the cost and expected timescale confirmed in advance.
Salisbury trade counter
Free Click & Collect
Free Click & Collect is available for any in-stock quantity, including one bag of levelling compound. Select Click & Collect at checkout and we will send an email or text when your order is ready.
Orders held at our Salisbury trade counter are often ready during the same working day, but this is not guaranteed. Flooring, full pallets and supplier-held products may take longer. Please wait for your collection confirmation before travelling.
7:30amā4:00pm Collection address Unit 1 Penton Business Park
Stephenson Road, Churchfields
Salisbury, SP2 7NP
Delivery estimates apply to in-stock items and eligible destinations after payment, stock and postcode checks. They are delivery aims, not guaranteed appointment times. Standard parcels, wood flooring and levelling compounds may be split into separate free shipments and arrive on different days. The service displayed at checkout applies to each shipment. Products below a stated delivery threshold remain available for Click & Collect where stock permits. We will contact you if an unexpected issue materially changes the expected dispatch date. Nothing on this page excludes or limits any rights or remedies available under applicable consumer law.